Refund Policy | Nextopup

Our Refund Policy Information

Please be aware that our products are digital gift card codes and game top-ups. Due to the digital nature of these products, once purchased and successfully delivered, they cannot be returned and are non-refundable.

Before completing your purchase, please ensure you select the correct product, region/country, and currency. We are unable to take products back, issue refunds, or exchange items that have already been paid for and delivered. This is because digital codes are delivered instantly and we cannot guarantee that a delivered code has not been used.

Thank you for your understanding.

When a Refund or Replacement May Apply

We guarantee the redeemability of the digital codes we deliver. If a delivered code is not working due to a technical issue on our side or the issuer’s side, we will make every reasonable effort to resolve the problem. In such cases, we may offer a replacement or refund after verification.

Issues must be reported within 24 hours of delivery.
Customers may be asked to provide proof (e.g., screenshots of the error message).
Refunds/replacements are only applicable if the product has not been redeemed.

Support & Contact

For refunds or support, please contact us at:

Email: info@nextopup.com

Or use the live chat on our website.

Legal Note

This Refund Policy forms part of the Terms & Conditions of Nextopup.com and applies to all purchases made on the platform.

Operator: Nextopup.com is operated by NexTHub FZE LLC, registered in Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates.